QUESTIONS, ANSWERED
FREQUENTLY ASKED.
BILLING
- Is there a subscription?
- No. CreatorClip never charges you on a schedule. You buy credits once and spend them only when you run an action.
- What are credits?
- Credits are what each action costs. You see the price on every button and track every deduction in your credit ledger. Listed costs are for a clip up to 1 minute (or text only). A longer clip costs more: ×2 for 1–3 min, ×3 for 3–10 min, ×4 for over 10 min. The exact cost is shown on the button before you run anything.
- Which currency do I pay in, and how much can I add?
- Euros or US dollars, your choice; you are charged in the currency you pick. Pack prices are set in euros, and a dollar price is the euro price at today's exchange rate, rounded to the cent. A custom top-up can be from €1 to €20,000, or from $1 to $20,000.
- Which cards can I use?
- Visa and Mastercard. Your bank may ask you to confirm the payment (3D Secure). Card details are never stored on our servers.
- Can I get a refund?
- Yes — unused credit purchases can be refunded to your original card within 14 days. See our Refunds & Cancellations policy.
USING IT
- What happens if an action fails?
- You are not charged. The credits reserved for a failed action are released back to your balance automatically.
- What can I send in?
- A raw clip, a voiceover, or just a script — through the web app or straight into the Telegram bot.
- Which platforms do you cover?
- TikTok, Reels, YouTube Shorts and Telegram. The batch action adapts hooks and captions for all four in one run.
- How do I delete my account?
- Open Settings and use Delete Account. This removes your profiles, sessions, history and the clips and media you uploaded or generated. Unused credits are forfeited, so ask for any refund first. If a request with a video editor is still open, finish or cancel it first; a video editor withdraws their earnings first. Records of purchases and payouts are kept without your name or email, as accounting law requires.